ZONE21 EVENTS
Welcome to Zone21 Events
Zone21 Events (“Zone21”, “we”, “us”, or “our”) is an event technology and management ecosystem designed to connect event organizers, clients, attendees, service providers, venues and event‑related services through one platform.
Zone21 may provide or facilitate:
- Event planning
- Event management
- Event budgeting & budget allocation
- Event blueprints
- Service‑provider discovery & coordination
- Online ticketing & guest registration
- Event listings & promotion
- Event‑day coordination & livestreaming
- Security services through Zone21 Security
- Other event‑related services
These Terms & Conditions (“Terms”) govern the use of the Zone21 platform and the relationship between Zone21 and its users, event organizers, service providers and customers.
1. Definitions
For purposes of these Terms:
- “Zone21” means Zone21 Events and its applicable divisions, including Zone21 Security.
- “Platform” means the Zone21 website, application, software, systems and related digital services.
- “Organizer” means a person, company, organization or other entity responsible for organizing or promoting an Event.
- “Service Provider” means an independent person or business offering event‑related services through or in connection with Zone21.
- “Customer” or “Client” means a person using Zone21 to plan an event, purchase a service or otherwise obtain event‑related services.
- “Attendee” means a person attending an Event.
- “Event” means an event listed, promoted, ticketed, planned, managed or otherwise supported through Zone21.
- “Ticket” means a ticket issued or facilitated through Zone21 for admission to an Event.
2. Zone21’s Role
Zone21 operates as an event ecosystem and technology/service platform. Depending on the transaction, Zone21 may act as:
- A technology platform;
- A ticketing provider;
- A ticketing facilitator or agent acting on behalf of an Organizer;
- An event‑management company;
- A service‑provider marketplace;
- An event coordinator;
- A marketing platform;
- A security‑services provider or coordinator;
- A facilitator between independent parties.
Zone21 is not automatically the organizer of every Event listed on the Platform. Where an Event is independently organized by an Organizer, the Organizer remains responsible for the Event unless Zone21 has expressly agreed in writing to assume specific management responsibilities.
3. Event Organizer Responsibility
The Organizer remains responsible for the actual Event, including where applicable:
- Venue arrangements;
- Event permits;
- Licences;
- Performers;
- Entertainment;
- Event capacity;
- Health and safety;
- Crowd management;
- Security;
- Medical arrangements;
- Fire‑safety arrangements;
- Food and beverage compliance;
- Advertising;
- Taxes and applicable fees;
- Government requirements;
- Event staff;
- Event operations.
Zone21 may assist with these matters where specifically contracted to do so.
4. Organizer Registration
Organizers must provide accurate and complete information. Zone21 may request reasonable information or documentation, including:
- Identification;
- Company information;
- Contact information;
- Venue confirmation;
- Event permits;
- Licences;
- Banking information;
- Other information necessary to verify the Organizer or Event.
Providing false or misleading information may result in suspension or termination.
5. Event Approval
Zone21 may review an Event before publishing it. Zone21 may request additional information or documentation before approving an Event. Zone21 may decline, delay, suspend or remove an Event where it reasonably believes that the Event:
- Presents a significant safety risk;
- May be fraudulent;
- May violate applicable law;
- Contains materially misleading information;
- Creates significant legal or reputational risk;
- Does not meet Zone21 requirements.
Approval by Zone21 does not mean that Zone21 guarantees the legality, quality, safety or success of the Event.
6. Ticketing Services
Where Zone21 provides ticketing services: Zone21 is selling and/or facilitating tickets on behalf of the Event Organizer unless expressly agreed otherwise in writing. The Organizer remains responsible for:
- The Event;
- The venue;
- Event programming;
- Performers;
- Admission;
- Security;
- Health and safety;
- Event staff;
- Honoring valid tickets;
- Event cancellation or postponement;
- Applicable refund obligations.
Zone21’s provision of ticketing technology does not automatically make Zone21 the promoter or organizer of the Event.
7. 2% Zone21 Ticketing Commission
Zone21 charges a 2% commission on every ticket sold through the Zone21 Platform. The 2% commission is calculated on the ticket price paid by the customer for each ticket sold through Zone21, unless a separate written agreement expressly provides otherwise.
The 2% ticketing commission applies to tickets successfully sold through the Zone21 Platform.
8. Ticket Settlement
Where Zone21 receives ticket payments on behalf of an Organizer, Zone21 may deduct its 2% ticketing commission before transferring the applicable balance to the Organizer. Zone21 may also deduct or withhold amounts that are properly payable in connection with:
- Refunds;
- Chargebacks;
- Payment reversals;
- Fraudulent transactions;
- Applicable payment‑processing charges;
- Other agreed fees.
Settlement will occur according to the agreed settlement schedule. Zone21 may temporarily delay settlement where reasonably necessary to investigate fraud, chargebacks, payment disputes, suspicious transactions, refund claims, or other legitimate payment concerns.
9. Ticket Sales are Generally Final
10. Event Cancellation and Refunds
If an Organizer cancels an Event, the Organizer must notify Zone21 immediately. Zone21 may communicate the cancellation to ticket holders. Where a refund is legally required or otherwise agreed, the Organizer remains responsible for legitimate refund obligations arising from its cancellation or failure to provide the Event, subject to applicable law. Where Zone21 is acting only as a ticketing platform or agent, Zone21 is not automatically responsible for funding refunds from its own funds for an Event it did not organize. Zone21 may assist with processing refunds on behalf of the Organizer where appropriate.
11. Postponed Events
If an Event is postponed, the Organizer must notify Zone21 immediately. Zone21 may communicate the new Event date and relevant information to ticket holders. The treatment of existing tickets and any applicable refund rights will be determined according to applicable law and the relevant Event policy.
12. Ticket Fraud and Misuse
Tickets may not be duplicated, counterfeited, altered, fraudulently resold, obtained through fraudulent payment, used multiple times, or modified to deceive Zone21 or Event staff. Zone21 and/or the Organizer may invalidate fraudulent, duplicated or otherwise invalid tickets. Zone21 is not responsible for tickets purchased from unauthorized third parties.
13. Event Changes
Organizers must notify Zone21 of material changes to an Event, including significant changes to date, time, venue, ticket price, event format, main performers, capacity, entry requirements. Zone21 may communicate material changes to customers.
14. Service Providers
Zone21 may operate a marketplace through which independent Service Providers offer event‑related services. Service Providers may include venues, caterers, decorators, photographers, videographers, DJs, musicians, entertainers, transport providers, security providers, event‑production companies, technical teams, and other event professionals.
15. Independent Service Providers
Unless expressly stated otherwise, Service Providers are independent contractors and are not employees, partners or agents of Zone21. A Service Provider is responsible for the services it supplies to a Client. Zone21 does not automatically guarantee the quality, availability, performance or future conduct of an independent Service Provider.
16. Service Provider Application and Verification
A Service Provider may be required to provide: full legal name, business name, identification, contact details, business information, service description, pricing, portfolio, qualifications, licences, insurance information where relevant, references or other verification information. Zone21 may verify Service Providers using reasonable verification procedures. Verification does not constitute an absolute guarantee of a Service Provider’s future performance.
17. Service Provider Standards
Service Providers must:
- Provide truthful information;
- Provide professional services;
- Honor confirmed bookings;
- Communicate clearly with Clients;
- Arrive on time where applicable;
- Maintain appropriate equipment;
- Maintain legally required licences;
- Comply with applicable law;
- Treat Clients respectfully;
- Avoid fraudulent conduct;
- Notify Zone21 of significant problems affecting a booking.
18. Service Provider Pricing
Service Providers must provide accurate pricing information. Where a price is an estimate or starting price, this must be communicated clearly. Service Providers must not deliberately introduce undisclosed charges after a Client has accepted a quotation unless the additional charge is reasonably necessary and agreed with the Client.
19. Service Provider Cancellations
A Service Provider should not cancel a confirmed booking without reasonable cause. Repeated cancellations, failure to attend, poor performance or serious complaints may result in warnings, reduced platform visibility, temporary suspension, removal from the Platform, or other contractual remedies.
20. Service Provider Fees
Zone21 may charge Service Providers fees for access to the Zone21 ecosystem. These may include subscription fees, listing fees, lead‑generation fees, booking fees, commission, promotional fees, or other agreed fees. Any applicable fee will be communicated to the Service Provider before it becomes payable.
21. Client Non‑Circumvention
Where Zone21 introduces a Client to a Service Provider, the Service Provider must not deliberately move the transaction off the Zone21 Platform for the purpose of avoiding an applicable Zone21 fee or commission. This includes intentionally concealing a booking, payment or transaction that originated through Zone21. Where a separate Service Provider Agreement contains more specific non‑circumvention provisions, those provisions will also apply.
22. Organizer Non‑Circumvention
An Organizer must not deliberately circumvent Zone21’s agreed fees by taking Zone21‑generated transactions off the Platform for the purpose of avoiding applicable Zone21 charges. This includes deliberately concealing ticket sales or transactions that originated through Zone21.
23. Service Provider Responsibility
Service Providers are responsible for their own services, employees and representatives, equipment, conduct, qualifications, licences, applicable insurance, compliance with law, and damage caused by their own unlawful conduct, negligence or intentional misconduct, subject to applicable law.
24. Client Responsibility
Clients must provide accurate information, communicate event requirements, pay agreed charges, treat Service Providers respectfully, follow reasonable Event and venue rules, not misuse Zone21, and not deliberately circumvent legitimate Zone21 fees.
25. Event Management Services
Where Zone21 is hired to manage an Event, the exact scope of services will be defined in the applicable quotation, proposal or service agreement. Services may include event planning, budget planning, budget allocation, service‑provider coordination, venue coordination, event‑day management, guest management, ticketing, production coordination, security coordination, livestreaming. Services outside the agreed scope may attract additional charges.
26. Budgeting
Zone21 may provide budget estimates and recommendations. Unless expressly stated otherwise, a budget generated by Zone21 is a planning tool and not a binding quotation. Actual costs may change because of supplier pricing, availability, event size, location, date, client‑requested changes, transportation, equipment, taxes, or other unforeseen costs. Zone21 does not guarantee that an Event can be delivered for an estimated amount.
27. Events Outside the Client’s Country
Zone21 may provide planning and coordination services to Clients who are outside the country where their Event is taking place. Additional expenses may apply, including travel, accommodation, transportation, equipment, local contractors, permits, and other agreed expenses. Such costs should be communicated to the Client where reasonably foreseeable.
28. Zone21 Security
Zone21 may provide security personnel through Zone21 Security. Security services will be provided according to the agreed staffing level and scope. The Organizer must provide accurate information concerning expected attendance, venue, event type, expected risks, event schedule, VIP requirements, known security concerns. Security services are intended to reduce risk but cannot guarantee that crime, injury, theft, disorder or another incident will never occur.
29. Event Safety
The Organizer remains responsible for ensuring that the Event complies with applicable safety requirements unless Zone21 has expressly assumed a specific responsibility in writing. Depending on the Event, this may include fire safety, medical arrangements, emergency exits, capacity, crowd control, venue safety, security, emergency procedures.
30. Police, Courts and Government Authorities
Zone21 does not authorize or encourage unlawful conduct. Where legally required or reasonably necessary, Zone21 may cooperate with police, courts, government authorities, regulators, emergency services, or other lawful authorities. Zone21 may provide information where legally required or permitted. Nothing in this Agreement prevents Zone21 from complying with a lawful warrant, court order, subpoena or other legal requirement.
31. Fraud Prevention
Zone21 may take reasonable measures to detect and prevent fraudulent ticket purchases, payment fraud, fake accounts, fake Events, fake Service Providers, duplicate tickets, account abuse, platform manipulation, commission circumvention. Where fraud or unlawful conduct is reasonably suspected, Zone21 may suspend an account, suspend ticket sales, temporarily hold settlement, cancel suspicious transactions, remove an Event, remove a Service Provider, preserve relevant records, or report suspected unlawful conduct where legally appropriate.
32. Payments
Zone21 may use third‑party payment processors. Users agree to provide accurate payment information. Zone21 is not responsible for losses caused by incorrect information supplied by a user. Payment processors may have their own terms and policies.
33. Organizer Payouts
Where Zone21 collects money on behalf of an Organizer, Zone21 may settle the Organizer’s funds according to the agreed schedule. Zone21 may delay or adjust settlement where reasonably necessary because of chargebacks, fraud, refunds, payment reversals, disputed transactions, or other legitimate payment concerns.
34. Chargebacks
Where a payment is reversed or charged back, the corresponding amount may be deducted from amounts payable to the Organizer where legally and contractually permitted. If the Organizer has already received the relevant funds, the Organizer may be required to reimburse Zone21 for amounts properly owed.
35. Organizer Legal Compliance
The Organizer is responsible for ensuring that the Event complies with applicable laws and requirements. These may include requirements concerning public gatherings, venue capacity, fire safety, health and safety, entertainment, music and intellectual property, security, alcohol, food, advertising, noise, public liability, local authority requirements, tax, employment, child protection, accessibility. Zone21 may assist with coordination but does not assume legal responsibility for requirements belonging to the Organizer unless expressly agreed in writing.
36. Insurance
Zone21 may require an Organizer to obtain appropriate insurance depending on the Event. Where required, the Organizer may be requested to provide evidence of public liability insurance, event insurance, equipment insurance, or other appropriate insurance. Zone21 does not provide insurance for the Organizer unless expressly agreed in writing.
37. Venue Responsibility
The Organizer is responsible for ensuring that the selected venue is suitable and legally authorized for the Event. The Organizer must comply with the venue’s capacity limits, safety requirements, operating rules, access rules, noise requirements, equipment requirements, security procedures. Zone21 is not responsible for defects, restrictions or failures of a venue unless caused by Zone21’s own acts or omissions.
38. Intellectual Property
The Zone21 name, logo, software, website, platform design, systems and original content belong to Zone21 or its licensors. Users may not copy, reproduce, reverse engineer, distribute or commercially exploit Zone21 intellectual property without permission, except where permitted by law. Organizers and Service Providers retain ownership of content they own.
39. Marketing and Promotion
Organizers authorize Zone21 to display Event information and promotional materials supplied for the purpose of listing and promoting the Event. Zone21 may use Event names, descriptions, logos and promotional material for reasonable marketing and platform purposes, subject to applicable law and any separate agreement. Zone21 does not guarantee ticket sales, attendance, profit, sponsorship, media coverage, social‑media engagement, or event success.
40. User Content
Users are responsible for content they submit. Users confirm that they have the necessary rights to submit photographs, logos, videos, descriptions and other materials. Zone21 may use submitted content as reasonably necessary to provide and promote the relevant Zone21 service, subject to applicable law.
41. Reviews
Reviews must represent genuine experiences. Users must not create fake reviews, manipulate ratings, threaten others to obtain reviews, or publish knowingly false or unlawful information. Zone21 may remove reviews that violate these Terms or applicable law.
42. Privacy and Data Protection
Zone21 may collect and process information necessary to provide its services. This may include names, contact information, account information, event information, ticket information, payment‑related information, service‑provider information, communications, guest information where applicable. Zone21 will process personal information in accordance with applicable data‑protection laws and its Privacy Policy. Where an Organizer or Client provides personal information to Zone21, they must have the necessary authority or lawful basis to provide it where required by law.
43. Third‑Party Services
Zone21 may use third‑party services including payment processors, hosting providers, communication services, mapping services, technology providers, marketing platforms. Zone21 is not responsible for independent failures of third‑party services beyond Zone21’s reasonable control.
44. Platform Availability
Zone21 will make reasonable efforts to maintain the Platform. However, Zone21 does not guarantee uninterrupted operation. The Platform may become temporarily unavailable because of maintenance, technical failures, internet problems, hosting problems, payment‑provider failures, cybersecurity incidents, third‑party outages, or other circumstances outside reasonable control.
45. Prohibited Activities
Users must not use Zone21 to:
- Commit fraud;
- Sell fraudulent tickets;
- Create fake Events;
- Misrepresent their identity;
- Conduct unlawful activity;
- Harass or threaten users;
- Upload malicious software;
- Attack the Platform;
- Circumvent legitimate fees;
- Infringe intellectual‑property rights;
- Manipulate ticket sales or reviews;
- Abuse payment systems.
46. Account Suspension
Zone21 may suspend an account, Event, Service Provider listing or transaction where reasonably necessary to protect users, prevent fraud, investigate suspected unlawful conduct, protect the Platform, comply with law, or address a serious breach of these Terms.
47. Termination
Zone21 may terminate or restrict an account or business relationship where a user materially breaches these Terms. Termination does not automatically remove obligations that arose before termination.
48. Organizer Indemnification
To the extent permitted by applicable law, the Organizer agrees to compensate Zone21 for reasonable losses, claims and expenses arising directly from the Organizer’s fraud, intentional misconduct, unlawful conduct, materially false information, failure to obtain required permissions, material breach of this Agreement, or failure to provide an Event for which the Organizer was responsible. This does not require the Organizer to compensate Zone21 for losses caused by Zone21’s own unlawful conduct or liability that cannot legally be transferred.
49. Service Provider Indemnification
To the extent permitted by applicable law, a Service Provider agrees to compensate Zone21 for reasonable losses, claims and expenses arising directly from the Service Provider’s fraud, intentional misconduct, unlawful conduct, materially false information, failure to provide agreed services, material breach of this Agreement, or damage caused by the Service Provider’s conduct. This does not transfer responsibility for matters legally attributable to Zone21.
50. Limitation of Liability
To the maximum extent permitted by applicable law, Zone21 will only be responsible for losses directly caused by Zone21’s own acts or omissions in providing the relevant contracted service. Zone21 will not automatically be responsible for acts or omissions of independent Organizers, Service Providers, Venues, Performers, Attendees, Payment Processors, Contractors, or other third parties. Nothing in these Terms excludes or limits liability that cannot legally be excluded.
51. No Guarantee of Event Safety or Success
Zone21 does not guarantee that an Event will be completely safe, that no crime will occur, that no attendee will be injured, that an Organizer will make a profit, that an Event will sell out, that a Service Provider will perform perfectly, or that an Event will proceed as originally planned. Zone21’s obligations are limited to the services expressly agreed with the relevant party.
52. Force Majeure
Zone21 will not be responsible for failure or delay caused by circumstances reasonably beyond its control. These may include natural disasters, severe weather, government action, civil emergencies, major infrastructure failures, widespread internet failures, security emergencies, public‑health emergencies, acts of third parties, or other extraordinary events.
53. Disputes
The Parties should first attempt to resolve disputes through good‑faith communication. Where appropriate, Zone21 may use mediation or another dispute‑resolution process before formal legal proceedings. Nothing prevents a party from exercising legal rights available under applicable law or seeking urgent legal relief.
54. Governing Law
These Terms are governed by the laws of Zimbabwe.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe, unless applicable law requires otherwise. Where Zone21 expands into other countries, country‑specific terms may apply.
55. Consumer Rights
Nothing in these Terms is intended to remove rights that consumers have under applicable law. Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable law will prevail.
56. Changes to These Terms
Zone21 may update these Terms to reflect changes to the Platform, Zone21 services, technology, business practices, legal requirements, or security requirements. The updated Terms will be published with a revised “Last Updated” date.
57. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
58. No Waiver
Failure by Zone21 to immediately enforce a provision does not mean that Zone21 has permanently waived its right to enforce that provision.
